Refund & Withdrawal Policy

If you are a consumer resident in the European Union, you have the right to withdraw from a distance contract with LeanPlay within fourteen (14) calendar days of its conclusion, without giving any reason and without incurring any cost other than as stated below.

To exercise the right, you must inform us of your decision by an unequivocal statement sent to billing@leanplayfootball.com. You may use the model withdrawal form annexed to Directive 2011/83/EU, but you are not obliged to do so. To meet the deadline it is sufficient that you send your communication before the withdrawal period expires.

Where you expressly request that the supply of digital services begin before the end of the withdrawal period and acknowledge that you will thereby lose the right of withdrawal once the service has been fully performed, Article 16(a) and Article 16(m) of the Directive apply.

Where the service has been only partially performed at the moment of withdrawal, you shall pay an amount proportionate to what has been supplied, calculated on the basis of the total contract price. LeanPlay will refund the balance without undue delay and in any event within fourteen (14) days of being informed of your withdrawal.

• Verification fees are refunded in full where LeanPlay is unable to complete verification for reasons attributable to the platform or its providers.
• Where an account is suspended or terminated by LeanPlay other than for a breach attributable to the User, prepaid fees for the unused portion of the term are refunded pro rata.
• Duplicate charges, incorrect tax treatment and demonstrable billing errors are corrected and refunded in full, irrespective of when they are identified.
• Where a material feature is withdrawn during a paid term and no substantially equivalent replacement is provided, you may terminate and receive a pro-rata refund.

Fees are not refundable where the service has been fully performed with your prior express consent, where a claim is made after the expiry of the applicable period, or where the account has been terminated for a material breach of the Terms of Use, fraudulent documentation or a safeguarding violation.

Refunds are made using the same means of payment used for the initial transaction unless you expressly agree otherwise, and in no event will you incur any fee as a result of the reimbursement. Settlement to your account may take a further five (5) to ten (10) business days depending on your payment provider.

Refunds are issued net of any amounts lawfully due to LeanPlay and, where a business User has recovered input VAT, the refund is adjusted accordingly and a credit note issued.

Clubs, academies and agencies contracting in the course of their trade or profession are not consumers and do not benefit from the statutory withdrawal right. Their refund entitlements are limited to those expressly stated in this policy or in a negotiated order form.

LeanPlay does not charge players or guardians for trials, exposure, introductions or placement, and no fee paid to LeanPlay increases the likelihood of any sporting opportunity. Any person requesting such a payment in LeanPlay's name should be reported immediately to compliance@leanplayfootball.com.

Eligible players may apply for a hardship scholarship covering verification and subscription costs. Scholarship decisions are made against published criteria, are reviewed by a human assessor and may be appealed once.

We ask that you contact billing@leanplayfootball.com before initiating a chargeback so that the matter can be resolved directly. Where a chargeback is raised in respect of services validly supplied, LeanPlay reserves the right to suspend the account pending resolution and to recover reasonable administrative costs, without prejudice to your statutory rights.

Unresolved consumer disputes may be referred to the mechanisms described in the Complaints & Dispute Resolution policy.